Privacy notice.

This notice explains what information this website collects when you contact Absolute Holiday Safaris, why we collect it and how to get in touch with us about it.

Who we are

Absolute Holiday Safaris, St. Ellis House, 7th Floor, Wabera Street, Opp. City Hall, Nairobi, Kenya. Email info@absoluteholidaysafaris.com, telephone +254 111 318 596.

What we collect through our forms

• Your name, email address and, if you choose to give them, your phone or WhatsApp number and country of residence.
• Your trip preferences, such as destinations, dates, number of travellers, children's ages, travel style, accommodation level and interests.
• Any message you write.
• The page you sent the form from and, if you arrived from an advertising or partner link, the campaign details in that link (for example utm_source) and the website that referred you.

Why we use it

We use these details only to reply to your enquiry, prepare a quotation and arrange your trip if you decide to book.

How it is sent and stored

When you send a form, your enquiry is delivered to our team by email and, where configured, as an alert in our staff's private Telegram group. A copy is also kept in a private Google Sheets spreadsheet (a service provided by Google) that only our staff can open, so that no request is lost. Your trip choices on Plan My Safari are saved in your own browser so you can return to them; your contact details are not saved there. Campaign details are stored in your own browser so they can be included with your enquiry.

Protecting the forms from abuse

To stop spam and automated abuse, the website checks each submission and counts how many enquiries arrive from the same internet (IP) address in a short period. Where configured, those counts are kept briefly by Upstash, a database service, and then expire. They are used only to block abuse and are not combined with your enquiry.

Services we use

The website is hosted by Vercel, which processes technical request data, such as IP addresses, to deliver pages and keep them secure. Enquiry emails are sent through Resend, and enquiries are stored in Google Sheets as described above. Live chat uses Neon (database) and Telegram (staff messaging) as described under Live chat.

Live chat

If you use the chat on this website, we ask for your name and, if you choose, your country and preferred language. We also note the page you started the chat from and, approximately, the country your internet connection is in. You do not need WhatsApp, Telegram, email or an account, and your browser only ever connects to this website.

• Your messages and our replies are stored in a private database (Neon, a database service) and shown to our staff in a private Telegram group (Telegram is a messaging service), so the right person can answer you.
• Chat messages, including the copies our staff see in Telegram, are deleted automatically no later than 7 days after the chat starts. You can also delete a chat at any time with the bin icon in the chat window.
• We keep only anonymous statistics afterwards, such as how quickly we replied, which never include your name or what was said.
• A cookie (ahs_chat) connects your browser to your own chat for up to 7 days. It is needed for the chat to work, cannot be read by other websites and is not used for tracking. Your browser also remembers whether the chat window was open.

Analytics

We use Vercel Web Analytics and Speed Insights to understand which pages are useful, how quickly they load and whether forms are working. They do not use advertising cookies, and the events we record never include your name, email address, phone number or messages.

WhatsApp, phone and email

If you contact us on WhatsApp, the conversation is handled through WhatsApp, a service provided by Meta, under its own terms and privacy policy. Calls and emails are handled by our team in the same way as enquiries sent through the website.

Sharing

We do not sell your information. To arrange your trip we may need to share the necessary details with the accommodation, transport and park authorities involved in your booking, and we will tell you when that applies.

Your choices

You can ask us what information we hold about you, or ask us to correct or delete it, by emailing info@absoluteholidaysafaris.com.